Privacy Policy for Caremo.net
Effective Date: January 01, 2025
At Caremo Home Health, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website Caremo.net (the “Site”), and engage with our home care and home health services. By using our Site and services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal information that you provide to us directly, as well as information automatically collected when you visit our Site. The types of information we collect include:
- Personal Identification Information: When you contact us, schedule a service, or inquire about home care services, we may collect your name, phone number, email address, postal address, health information, and other personal details necessary to provide services.
- Health-Related Information: If you seek home health services, we may collect personal health information (PHI) as part of the care process. This is only done with your consent and in compliance with HIPAA (Health Insurance Portability and Accountability Act).
- Payment Information: We may collect billing details such as credit card information or payment method when you make a payment for services.
- Automatic Data Collection: We may automatically collect information such as IP address, browser type, device type, and usage data through cookies, web beacons, and similar technologies to improve the user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide home care and home health services as requested.
- To respond to your inquiries and manage appointments.
- To process payments for services rendered.
- To improve our Site and services through analytics and feedback.
- To communicate with you regarding your care, appointments, or updates related to our services.
- To comply with legal requirements and regulations, including healthcare laws and the California Consumer Privacy Act (CCPA).
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:
- With Service Providers: We may share your information with third-party service providers who assist in providing our services (e.g., billing, payment processing, healthcare services). These third parties are required to maintain the confidentiality of your data.
- Healthcare Providers: We may share your health information with licensed healthcare providers or professionals as part of providing home health services, as necessary and with your consent.
- Legal Compliance: We may disclose your information when required by law, including to comply with subpoenas, court orders, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
4. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request information about the personal data we collect, use, and disclose.
- Right to Delete: You can request that we delete any personal data we have collected about you, subject to certain exceptions.
- Right to Opt-Out: You can opt out of the sale of your personal information (though we do not sell your information).
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, please contact us at [insert contact information].
5. Data Security
We take the security of your personal information seriously. We implement reasonable administrative, physical, and technical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and personalize content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect some features of the Site.
7. Third-Party Websites
Our Site may contain links to third-party websites. These websites are not operated or controlled by Caremo Home Health, and we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.
8. Children’s Privacy
Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as quickly as possible.
9. SMS Communications
At Caremo Home Health, we may use SMS (text messaging) to communicate with you regarding your care, appointments, and other important updates. By providing your mobile number, you consent to receive text messages from us for these purposes.
A. Types of SMS Messages
We may send the following types of SMS messages:
- Appointment Reminders: Reminders about upcoming appointments, changes to scheduled services, or follow-up instructions.
- Health-Related Notifications: Messages related to your home care or health services, such as updates on the status of your care.
- General Communication: Updates regarding our services, new offerings, or other important information related to your care.
B. Opt-In Consent
By providing your phone number and opting into our services, you consent to receiving SMS messages from Caremo Home Health. Consent is obtained when you:
- Sign up for services or communicate with us via our website, phone, or in person.
- Confirm your opt-in by responding to an initial SMS with the word “YES” or similar confirmation, or by explicitly agreeing through written consent forms or digital forms.
C. Opt-Out and Message Frequency
You can opt out of receiving text messages at any time by replying “STOP” to any SMS we send. After opting out, you will no longer receive SMS communications from us, except as required for any legal or necessary healthcare communications.
- Message Frequency: The frequency of SMS messages may vary depending on your interactions with Caremo Home Health. Standard message and data rates may apply, depending on your mobile service provider.
D. Data Usage and Privacy
We use SMS communications solely for the purposes outlined above and to provide you with services. We do not sell or rent your phone number. We ensure that your phone number and any related information are kept secure and used only for the intended purposes of patient care and communication.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
E. Security
While SMS is a widely used communication method, it is not a secure method of communication for sensitive health information. Please be aware that certain types of health data or personal information may not be appropriate to share via SMS. If you have concerns about the security of your personal or health information, we encourage you to contact us via phone or email for more secure communication.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes to this policy will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under the CCPA or HIPAA, please contact us:
Caremo Home Health
Email: homehealthsupport@caremo.net
Phone: (650) 439-7402
Mail: 1670 S. Amphlette Blvd. Ste# 140, San Mateo, CA 94402